Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC and across Europe. We have been managing challenges and solving problems for our clients in compliance, business processes, information technology, and digital transformation since 2001. Our focus lies in creating value through cross-functional, sophisticated delivery methodologies and intelligent implementation. Our clients love to work with us because of our unique skillsets, our pragmatic approach, and our will to win.
We are a medium-sized international consulting firm dedicated to Life Sciences, with a unique and inspiring culture. Our distinctive culture is the driving force behind our success; it is deeply rooted in our purpose and behaviors.
We are owned by a charitable Foundation; our key differentiator is that we contribute to social causes every year. This ethos is not just a part of our identity; it's our way of life. Our motto, "We make healthcare better," reflects the unwavering commitment we have to improving the lives of people through the work we do.
Our culture fosters collaboration, innovation, and a sense of community that sets us apart from the rest. We are living our values every day. Our leadership is expected to lead by example, demonstrating a dedication to our mission and values.
We embrace diversity and inclusivity, and we believe in giving back to the community. Together, we are not just consultants; we are agents of change, and our culture is the driving force behind our shared purpose.
Managed Services
Application Support Specialist
-Provide Level 2 Application Support for critical business applications, with a focus on Windchill and the PTC application suite
-Troubleshoot and maintain supported applications to ensure performance, stability, and availability
-Collaborate with internal stakeholders and third-party vendors, building deep knowledge base ofthe client’s application environment
-Handle Incidents, Service Requests, Changes, and Problem Ticket activities in linewith ITIL processes
-Support Change & Configuration Management, System Administration, and Validation tasks (for CSVprocedures and GxP-regulated environments)
-Manage application documentation, license usage, and access controls
-Contribute to Continuous Improvement by identifying and implementing enhancements within the support scope
-Be available for possible shift work in CET/EST time zones, including 24/7 on-call support when required (rotational basis)
1
-Analytical skills, with the ability to identify gaps, propose solutions, and drive process improvements and automation
-Solid general IT knowledge (e.g. cloud/on-premise solutions, network basics, MSSQL/ SQL, etc.) and ability to troubleshoot and -support applications while understanding their relation to infrastructure, database, or integration layers
-Systematic, business-oriented approach, receptiveness to new technologies and good communication skills
-Strong documentation and presentation skills
-Comfortable in interacting with various stakeholders on different seniority levels remote
-Experience with ServiceNow or similar ITSM tools
-Fluent in English (written and spoken)
-Experience with the PTC application suite (Windchill QMS, Thing Worx Navigate)
-Experience as a Windchill User and Tester (license profiles, WGM, visualization, access controls, etc.)
-Experience with software validation and documentation in regulated environments (e.g. Installation Tests, Design Specifications)
-Preferable: knowledge in areas such as ISO 13485, GMP, FDA CFR21
-Good understanding in coding standards and language around Java, Lotus Script, Notes, Javascript, HTML, CSS and VBA to evaluate if incidents are caused by customization or core functionality
-Knowledge of system integration and API/middleware tools (e.g. SAP PI, MuleSoft)
-University degree (preferred, not mandatory in IT field)
-Understanding of ITSM processes, ITIL certification is a plus
-Experience in user training and support for system users across global locations
840
Kosice
Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC and across Europe. We have been managing challenges and solving problems for our clients in compliance, business processes, information technology, and digital transformation since 2001. Our focus lies in creating value through cross-functional, sophisticated delivery methodologies and intelligent implementation. Our clients love to work with us because of our unique skillsets, our pragmatic approach, and our will to win.
We are a medium-sized international consulting firm dedicated to Life Sciences, with a unique and inspiring culture. Our distinctive culture is the driving force behind our success; it is deeply rooted in our purpose and behaviors.
We are owned by a charitable Foundation; our key differentiator is that we contribute to social causes every year. This ethos is not just a part of our identity; it's our way of life. Our motto, "We make healthcare better," reflects the unwavering commitment we have to improving the lives of people through the work we do.
Our culture fosters collaboration, innovation, and a sense of community that sets us apart from the rest. We are living our values every day. Our leadership is expected to lead by example, demonstrating a dedication to our mission and values.
We embrace diversity and inclusivity, and we believe in giving back to the community. Together, we are not just consultants; we are agents of change, and our culture is the driving force behind our shared purpose.
Managed Services
-Provide Level 2 Application Support for critical business applications, with a focus on Windchill and the PTC application suite
-Troubleshoot and maintain supported applications to ensure performance, stability, and availability
-Collaborate with internal stakeholders and third-party vendors, building deep knowledge base ofthe client’s application environment
-Handle Incidents, Service Requests, Changes, and Problem Ticket activities in linewith ITIL processes
-Support Change & Configuration Management, System Administration, and Validation tasks (for CSVprocedures and GxP-regulated environments)
-Manage application documentation, license usage, and access controls
-Contribute to Continuous Improvement by identifying and implementing enhancements within the support scope
-Be available for possible shift work in CET/EST time zones, including 24/7 on-call support when required (rotational basis)
1
-Analytical skills, with the ability to identify gaps, propose solutions, and drive process improvements and automation
-Solid general IT knowledge (e.g. cloud/on-premise solutions, network basics, MSSQL/ SQL, etc.) and ability to troubleshoot and -support applications while understanding their relation to infrastructure, database, or integration layers
-Systematic, business-oriented approach, receptiveness to new technologies and good communication skills
-Strong documentation and presentation skills
-Comfortable in interacting with various stakeholders on different seniority levels remote
-Experience with ServiceNow or similar ITSM tools
-Fluent in English (written and spoken)
-Experience with the PTC application suite (Windchill QMS, Thing Worx Navigate)
-Experience as a Windchill User and Tester (license profiles, WGM, visualization, access controls, etc.)
-Experience with software validation and documentation in regulated environments (e.g. Installation Tests, Design Specifications)
-Preferable: knowledge in areas such as ISO 13485, GMP, FDA CFR21
-Good understanding in coding standards and language around Java, Lotus Script, Notes, Javascript, HTML, CSS and VBA to evaluate if incidents are caused by customization or core functionality
-Knowledge of system integration and API/middleware tools (e.g. SAP PI, MuleSoft)
-University degree (preferred, not mandatory in IT field)
-Understanding of ITSM processes, ITIL certification is a plus
-Experience in user training and support for system users across global locations
840
Kosice