Are you a friendly communicator who enjoys helping others and staying organized? We’re looking for a a motivated junior professional - ideally a recent graduate - to be the first point of contact for professional end users to help set up their user accounts. If you love creating positive experiences and working in a collaborative environment, we’d love to hear from you.
Managed Services
Client Technical Services Level 1
- Acts as the first point of contact for users seeking technical assistance
- This role involves logging and prioritizing support requests, resolving basic hardware, software, and network issues, and escalating more complex problems to higher-level teams
- Key responsibilities include providing exceptional customer service, managing user accounts, monitoring systems, and documenting solutions to common issues
- The role ensures compliance with IT security protocols, supports routine system operations, and contributes to continuous improvement efforts
- This position is critical for maintaining smooth IT operations and delivering timely, effective technical support
1
- A degree in IT, computer sciences or related field
- Strong desire to learn and grow in a technical team environment
- Very good knowledge of English
- With 1- 2 years of experience and fresh graduates are welcome to apply!
- Excellent communication skills – you enjoy helping others and do so professionally
- Empathy and patience – you know how to make customers feel heard and understood
- Strong organizational skills – you work in a structured and detail-oriented way
- Previous experience in customer service is a plus, but not a must
2604
Malaysia
Are you a friendly communicator who enjoys helping others and staying organized? We’re looking for a a motivated junior professional - ideally a recent graduate - to be the first point of contact for professional end users to help set up their user accounts. If you love creating positive experiences and working in a collaborative environment, we’d love to hear from you.
Managed Services
- Acts as the first point of contact for users seeking technical assistance
- This role involves logging and prioritizing support requests, resolving basic hardware, software, and network issues, and escalating more complex problems to higher-level teams
- Key responsibilities include providing exceptional customer service, managing user accounts, monitoring systems, and documenting solutions to common issues
- The role ensures compliance with IT security protocols, supports routine system operations, and contributes to continuous improvement efforts
- This position is critical for maintaining smooth IT operations and delivering timely, effective technical support
1
- A degree in IT, computer sciences or related field
- Strong desire to learn and grow in a technical team environment
- Very good knowledge of English
- With 1- 2 years of experience and fresh graduates are welcome to apply!
- Excellent communication skills – you enjoy helping others and do so professionally
- Empathy and patience – you know how to make customers feel heard and understood
- Strong organizational skills – you work in a structured and detail-oriented way
- Previous experience in customer service is a plus, but not a must
2604
Malaysia