Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC and across Europe. We have been managing challenges and solving problems for our clients in compliance, business processes, information technology, and digital transformation since 2001. Our focus lies in creating value through cross-functional, sophisticated delivery methodologies and intelligent implementation. Our clients love to work with us because of our unique skillsets, our pragmatic approach, and our will to win.
We are a medium-sized international consulting firm dedicated to Life Sciences, with a unique and inspiring culture. Our distinctive culture is the driving force behind our success; it is deeply rooted in our purpose and behaviors.
We are owned by a charitable Foundation; our key differentiator is that we contribute to social causes every year. This ethos is not just a part of our identity; it's our way of life. Our motto, "We make healthcare better," reflects the unwavering commitment we have to improving the lives of people through the work we do.
Our culture fosters collaboration, innovation, and a sense of community that sets us apart from the rest. We are living our values every day. Our leadership is expected to lead by example, demonstrating a dedication to our mission and values.
We embrace diversity and inclusivity, and we believe in giving back to the community. Together, we are not just consultants; we are agents of change, and our culture is the driving force behind our shared purpose.
Managed Services
Komodo Health KPP Administrator
-Manage day-to-day service requests, including report creation, user and access management, permission updates, and predefined data loads, in alignment with security and compliance protocols.
-Provide application support for Komodo KPP users, ensuring timely resolution in line with SLAs.
-Monitor platform health and integrations proactively to identify and resolve issues before they impact users.
-Triage and escalate incidents related to Komodo and third-party applications to appropriate vendors or support teams.
-Troubleshoot integration issues and update APIs as required to maintain system interoperability.
-Collaborate with IT and business stakeholders to minimize disruption and ensure smooth platform operations.
-Provide technical guidance on system configuration and integration design.
-Support release management activities, including impact analysis, technical investigation of platform- or vendor-initiated changes, and deployment of product releases.
-Conduct impact assessments and technical investigations for platform or vendor-initiated changes.
-Collaborate with third-party technology partners to ensure platform capabilities align with business needs.
-Manage configuration updates, including page layouts, picklists, custom fields, and minor enhancements such as workflow automation and validation rules.
-Maintain and update GxP validation documentation to ensure all system changes meet regulatory and quality standards.
-Document all system changes and maintain configuration baselines for audit readiness.
1
-Bachelor’s degree in Computer Science, Information Systems, or a related field.
-3–5 years of experience in system administration or application support, preferably -in healthcare, pharma, or life sciences.
-Hands-on experience with Komodo Health platforms (especially KPP) is required or strongly preferred.
-Familiarity with Salesforce or other data-driven SaaS platforms is a plus.
-Experience working in regulated environments with GxP, Computer System Validation (CSV), or validated systems is preferred.
-Strong knowledge of API integrations, data flows, and troubleshooting techniques.
-Experience with platform configuration, including user roles, permissions, and workflow automation.
-Proficiency in data management and reporting tools (e.g., SQL, Excel, BI platforms is a plus).
-Excellent analytical and problem-solving skills with a structured, documentation-driven approach.
-Strong communication skills and ability to collaborate effectively across cross-functional teams.
-Self-motivated, detail-oriented, and able to manage multiple priorities under tight deadlines.
2604
Malaysia
Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC and across Europe. We have been managing challenges and solving problems for our clients in compliance, business processes, information technology, and digital transformation since 2001. Our focus lies in creating value through cross-functional, sophisticated delivery methodologies and intelligent implementation. Our clients love to work with us because of our unique skillsets, our pragmatic approach, and our will to win.
We are a medium-sized international consulting firm dedicated to Life Sciences, with a unique and inspiring culture. Our distinctive culture is the driving force behind our success; it is deeply rooted in our purpose and behaviors.
We are owned by a charitable Foundation; our key differentiator is that we contribute to social causes every year. This ethos is not just a part of our identity; it's our way of life. Our motto, "We make healthcare better," reflects the unwavering commitment we have to improving the lives of people through the work we do.
Our culture fosters collaboration, innovation, and a sense of community that sets us apart from the rest. We are living our values every day. Our leadership is expected to lead by example, demonstrating a dedication to our mission and values.
We embrace diversity and inclusivity, and we believe in giving back to the community. Together, we are not just consultants; we are agents of change, and our culture is the driving force behind our shared purpose.
Managed Services
-Manage day-to-day service requests, including report creation, user and access management, permission updates, and predefined data loads, in alignment with security and compliance protocols.
-Provide application support for Komodo KPP users, ensuring timely resolution in line with SLAs.
-Monitor platform health and integrations proactively to identify and resolve issues before they impact users.
-Triage and escalate incidents related to Komodo and third-party applications to appropriate vendors or support teams.
-Troubleshoot integration issues and update APIs as required to maintain system interoperability.
-Collaborate with IT and business stakeholders to minimize disruption and ensure smooth platform operations.
-Provide technical guidance on system configuration and integration design.
-Support release management activities, including impact analysis, technical investigation of platform- or vendor-initiated changes, and deployment of product releases.
-Conduct impact assessments and technical investigations for platform or vendor-initiated changes.
-Collaborate with third-party technology partners to ensure platform capabilities align with business needs.
-Manage configuration updates, including page layouts, picklists, custom fields, and minor enhancements such as workflow automation and validation rules.
-Maintain and update GxP validation documentation to ensure all system changes meet regulatory and quality standards.
-Document all system changes and maintain configuration baselines for audit readiness.
1
-Bachelor’s degree in Computer Science, Information Systems, or a related field.
-3–5 years of experience in system administration or application support, preferably -in healthcare, pharma, or life sciences.
-Hands-on experience with Komodo Health platforms (especially KPP) is required or strongly preferred.
-Familiarity with Salesforce or other data-driven SaaS platforms is a plus.
-Experience working in regulated environments with GxP, Computer System Validation (CSV), or validated systems is preferred.
-Strong knowledge of API integrations, data flows, and troubleshooting techniques.
-Experience with platform configuration, including user roles, permissions, and workflow automation.
-Proficiency in data management and reporting tools (e.g., SQL, Excel, BI platforms is a plus).
-Excellent analytical and problem-solving skills with a structured, documentation-driven approach.
-Strong communication skills and ability to collaborate effectively across cross-functional teams.
-Self-motivated, detail-oriented, and able to manage multiple priorities under tight deadlines.
2604
Malaysia