Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC and across Europe. We have been managing challenges and solving problems for our clients in compliance, business processes, information technology, and digital transformation since 2001. Our focus lies in creating value through cross-functional, sophisticated delivery methodologies and intelligent implementation. Our clients love to work with us because of our unique skillsets, our pragmatic approach, and our will to win.
We are a medium-sized international consulting firm dedicated to Life Sciences, with a unique and inspiring culture. Our distinctive culture is the driving force behind our success; it is deeply rooted in our purpose and behaviors.
We are owned by a charitable Foundation; our key differentiator is that we contribute to social causes every year. This ethos is not just a part of our identity; it's our way of life. Our motto, "We make healthcare better," reflects the unwavering commitment we have to improving the lives of people through the work we do.
Our culture fosters collaboration, innovation, and a sense of community that sets us apart from the rest. We are living our values every day. Our leadership is expected to lead by example, demonstrating a dedication to our mission and values.
We embrace diversity and inclusivity, and we believe in giving back to the community. Together, we are not just consultants; we are agents of change, and our culture is the driving force behind our shared purpose.
Managed Services
Support Engineer (L2/L3) - Veeva eTMF Support
-Manage and coordinate Veeva Vault releases (product and business-specific).
-Perform configuration management (workflows, security settings, admin tasks).
-Wise knowledge on “components such as Access management/Security/permissions/Reporting Dashboards/Loaders/workflows/lifecycles/Document Meta data changes).
-Deploy customer-specific releases across DEV, VAL, and PROD environments.
-Assess change and enhancement requests and support UAT activities.
-Facilitate resolution of product support tickets and ensure timely follow-up.
-Coordinate across IT, Veeva and Business for issue resolution.
-Execute system design, configuration, and critical problem analysis.
-Provide ongoing 3rd level support and maintain documentation.
-Handle escalated incidents from Level 1 support.
-Troubleshoot and resolve advanced hardware, software, and network issues.
-Monitor system performance and proactively identify potential issues.
-Maintain and update technical documentation and knowledge base articles.
-Support user account administration and access management.
-Ensure compliance with security protocols and patch management.
-Mentor junior staff and collaborate with cross-functional teams.
1
-With 3+ years of experience or relevant
-High school diploma required; associate or bachelor’s degree in IT, Computer Science, or related field preferred.
-Experience with Veeva Vault (especially eTMF) and enterprise IT environments”
-Familiarity with release and change/configuration management processes.
-Strong understanding of Veeva Vault configuration and deployment processes.
-Advanced troubleshooting and root cause analysis skills.
-Knowledge of system administration, networking (TCP/IP, DNS, VPN), and security.
-Experience with enterprise software, cloud platforms (AWS, Azure), and virtualization tools.
-Scripting skills (e.g.,PowerShell, Python) are a plus.
-Strong problem-solving and analytical thinking.
-Ability to manage multiple priorities and work under pressure.
-Team-oriented with mentoring experience and cross-functional collaboration.
-Veeva Vault Administrator Certification (Advantage)
-Experience with system validation (IQ/OQ/PQ documentation). (Advantage)
-Familiarity with other Veeva Vault modules (Advantage)
-Exposure to ticketing systems (e.g., Jira, ServiceNow).
-GxP Guidelines and FDA/EU regulatory requirements knowledge. (Nice to have)
2604
Malaysia
Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC and across Europe. We have been managing challenges and solving problems for our clients in compliance, business processes, information technology, and digital transformation since 2001. Our focus lies in creating value through cross-functional, sophisticated delivery methodologies and intelligent implementation. Our clients love to work with us because of our unique skillsets, our pragmatic approach, and our will to win.
We are a medium-sized international consulting firm dedicated to Life Sciences, with a unique and inspiring culture. Our distinctive culture is the driving force behind our success; it is deeply rooted in our purpose and behaviors.
We are owned by a charitable Foundation; our key differentiator is that we contribute to social causes every year. This ethos is not just a part of our identity; it's our way of life. Our motto, "We make healthcare better," reflects the unwavering commitment we have to improving the lives of people through the work we do.
Our culture fosters collaboration, innovation, and a sense of community that sets us apart from the rest. We are living our values every day. Our leadership is expected to lead by example, demonstrating a dedication to our mission and values.
We embrace diversity and inclusivity, and we believe in giving back to the community. Together, we are not just consultants; we are agents of change, and our culture is the driving force behind our shared purpose.
Managed Services
-Manage and coordinate Veeva Vault releases (product and business-specific).
-Perform configuration management (workflows, security settings, admin tasks).
-Wise knowledge on “components such as Access management/Security/permissions/Reporting Dashboards/Loaders/workflows/lifecycles/Document Meta data changes).
-Deploy customer-specific releases across DEV, VAL, and PROD environments.
-Assess change and enhancement requests and support UAT activities.
-Facilitate resolution of product support tickets and ensure timely follow-up.
-Coordinate across IT, Veeva and Business for issue resolution.
-Execute system design, configuration, and critical problem analysis.
-Provide ongoing 3rd level support and maintain documentation.
-Handle escalated incidents from Level 1 support.
-Troubleshoot and resolve advanced hardware, software, and network issues.
-Monitor system performance and proactively identify potential issues.
-Maintain and update technical documentation and knowledge base articles.
-Support user account administration and access management.
-Ensure compliance with security protocols and patch management.
-Mentor junior staff and collaborate with cross-functional teams.
1
-With 3+ years of experience or relevant
-High school diploma required; associate or bachelor’s degree in IT, Computer Science, or related field preferred.
-Experience with Veeva Vault (especially eTMF) and enterprise IT environments”
-Familiarity with release and change/configuration management processes.
-Strong understanding of Veeva Vault configuration and deployment processes.
-Advanced troubleshooting and root cause analysis skills.
-Knowledge of system administration, networking (TCP/IP, DNS, VPN), and security.
-Experience with enterprise software, cloud platforms (AWS, Azure), and virtualization tools.
-Scripting skills (e.g.,PowerShell, Python) are a plus.
-Strong problem-solving and analytical thinking.
-Ability to manage multiple priorities and work under pressure.
-Team-oriented with mentoring experience and cross-functional collaboration.
-Veeva Vault Administrator Certification (Advantage)
-Experience with system validation (IQ/OQ/PQ documentation). (Advantage)
-Familiarity with other Veeva Vault modules (Advantage)
-Exposure to ticketing systems (e.g., Jira, ServiceNow).
-GxP Guidelines and FDA/EU regulatory requirements knowledge. (Nice to have)
2604
Malaysia