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Natalie Muth
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Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC and across Europe. We have been managing challenges and solving problems for our clients in compliance, business processes, information technology, and digital transformation since 2001. Our focus lies in creating value through cross-functional, sophisticated delivery methodologies and intelligent implementation. Our clients love to work with us because of our unique skillsets, our pragmatic approach, and our will to win.   

We are a medium-sized international consulting firm dedicated to Life Sciences, with a unique and inspiring culture. Our distinctive culture is the driving force behind our success; it is deeply rooted in our purpose and behaviors.   

We are owned by a charitable Foundation; our key differentiator is that we contribute to social causes every year. This ethos is not just a part of our identity; it's our way of life. Our motto, "We make healthcare better," reflects the unwavering commitment we have to improving the lives of people through the work we do.    

Our culture fosters collaboration, innovation, and a sense of community that sets us apart from the rest. We are living our values every day. Our leadership is expected to lead by example, demonstrating a dedication to our mission and values.    

We embrace diversity and inclusivity, and we believe in giving back to the community. Together, we are not just consultants; we are agents of change, and our culture is the driving force behind our shared purpose.

Managed Services

Application Support Specialist - Junior

We’re looking for a motivated junior professional — ideally a recent graduate — to join our well-established and supportive team of experienced application specialists. This role is ideal for someone eager to learn from senior experts, develop technical expertise, and grow into the role of Technical Application Owner over time.

You’ll be part of a collaborative team that manages critical applications for one of our key clients in the healthcare and life sciences sector. You'll gain hands-on experience with ITSM processes, project delivery, validation activities, and application lifecycle management.

As an Application Support Specialist, you will:

- Provide Level 2 support for business-critical applications (CAQ, MES, LMS, QMS).

- Learn and eventually manage technical aspects of application ownership, including troubleshooting, implementation, maintenance, and upgrades.

- Work closely with senior colleagues and external vendors to ensure high service quality and business continuity.

- Assist in project and enhancement deliveries, following strict Computer System Validation (CSV) and Good Documentation Practice (GDP) standards.

- Participate in incident management, service request fulfillment, problem resolution, system administration, and change/configuration management.

- Collaborate with clients and internal teams to ensure seamless service delivery and continuous improvement.

 

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- A degree in IT or related field

- Basic technical knowledge in at least one of the following: Operating Systems,  Databases (SQL), Middleware, Cloud infrastructure, Networking, or Storage & Backup

- Analytical thinking and a problem-solving mindset

- Strong desire to learn and grow in a technical team environment

- Good communication skills and fluency in English (written and spoken)

Nice to have (but not required):

- Technical familiarity with systems such as Windows, Linux, SQL Server, Oracle DB, Azure, PHP, C#

- Understanding of ITSM processes and tools (e.g., ServiceNow)

- Familiarity with SDLC frameworks and CSV (Computer System Validation)

- Experience in documentation and familiarity of working in GxP or Agile environments

Experience with the following systems is a strong plus:

- ETQ Reliance (QMS)

- BabtecQ (CAQ)

- ComplianceWire (LMS)

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