Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC and across Europe. We have been managing challenges and solving problems for our clients in compliance, business processes, information technology, and digital transformation since 2001. Our focus lies in creating value through cross-functional, sophisticated delivery methodologies and intelligent implementation. Our clients love to work with us because of our unique skillsets, our pragmatic approach, and our will to win.
We are a medium-sized international consulting firm dedicated to Life Sciences, with a unique and inspiring culture. Our distinctive culture is the driving force behind our success; it is deeply rooted in our purpose and behaviors.
We are owned by a charitable Foundation; our key differentiator is that we contribute to social causes every year. This ethos is not just a part of our identity; it's our way of life. Our motto, "We make healthcare better," reflects the unwavering commitment we have to improving the lives of people through the work we do.
Our culture fosters collaboration, innovation, and a sense of community that sets us apart from the rest. We are living our values every day. Our leadership is expected to lead by example, demonstrating a dedication to our mission and values.
We embrace diversity and inclusivity, and we believe in giving back to the community. Together, we are not just consultants; we are agents of change, and our culture is the driving force behind our shared purpose.
Managed Services
Windchill Application Support Specialist
- Provide Level 2 Application Support for critical business applications, with a focus on Windchill and the PTC application suite
- Troubleshoot and maintain supported applications to ensure performance, stability, and availability
- Collaborate with internal stakeholders and third-party vendors, building deep knowledge base of the client’s application environment
- Handle Incidents, Service Requests, Changes, and Problem Ticket activities in line with ITIL processes
- Support Change & Configuration Management, System Administration, and Validation tasks (for CSV procedures and GxP-regulated environments)
- Manage application documentation, license usage, and access controls
- Contribute to Continuous Improvement by identifying and implementing enhancements within the support scope
- Be available for possible shift work in CET/EST time zones, including 24/7 on-call support when required (rotational basis)
1
Must have:
- Experience with the PTC application suite (Windchill QMS, ThingWorx Navigate)
- Experience as a Windchill User and Tester (license profiles, WGM, visualization, access controls, etc.)
- Solid general IT knowledge (e.g. cloud/on-premise solutions, network basics, MSSQL, etc.) and ability to troubleshoot and support applications while understanding their relation to infrastructure, database, or integration layers
- Experience with software validation and documentation in regulated environments (e.g. Installation Tests, Design Specifications)
- Systematic, business-oriented approach, receptiveness to new technologies and good communication skills
- Strong documentation and presentation skills
- Comfortable in interacting with various stakeholders on different seniority levels remotely
- Fluent in English (written and spoken)
Nice to have:
- University degree (preferred, not mandatory in IT field)
- Analytical skills, with the ability to identify gaps, propose solutions, and drive process improvements and automation
- Understanding of ITSM processes, ITIL certification is a plus
- Knowledge of system integration and API/middleware tools (e.g. SAP PI, MuleSoft)
- Good understanding in coding standards and language around Java, LotusScript, Notes, Javascript, HTML, CSS and VBA to evaluate if incidents are caused by customization or core functionality
- Preferable: knowledge in areas such as ISO 13485, GMP, FDA CFR21
- Skill in user training and support for system users across global locations
- Experience with ServiceNow or similar ITSM tools
840
Kosice, Malaysia
Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC and across Europe. We have been managing challenges and solving problems for our clients in compliance, business processes, information technology, and digital transformation since 2001. Our focus lies in creating value through cross-functional, sophisticated delivery methodologies and intelligent implementation. Our clients love to work with us because of our unique skillsets, our pragmatic approach, and our will to win.
We are a medium-sized international consulting firm dedicated to Life Sciences, with a unique and inspiring culture. Our distinctive culture is the driving force behind our success; it is deeply rooted in our purpose and behaviors.
We are owned by a charitable Foundation; our key differentiator is that we contribute to social causes every year. This ethos is not just a part of our identity; it's our way of life. Our motto, "We make healthcare better," reflects the unwavering commitment we have to improving the lives of people through the work we do.
Our culture fosters collaboration, innovation, and a sense of community that sets us apart from the rest. We are living our values every day. Our leadership is expected to lead by example, demonstrating a dedication to our mission and values.
We embrace diversity and inclusivity, and we believe in giving back to the community. Together, we are not just consultants; we are agents of change, and our culture is the driving force behind our shared purpose.
Managed Services
- Provide Level 2 Application Support for critical business applications, with a focus on Windchill and the PTC application suite
- Troubleshoot and maintain supported applications to ensure performance, stability, and availability
- Collaborate with internal stakeholders and third-party vendors, building deep knowledge base of the client’s application environment
- Handle Incidents, Service Requests, Changes, and Problem Ticket activities in line with ITIL processes
- Support Change & Configuration Management, System Administration, and Validation tasks (for CSV procedures and GxP-regulated environments)
- Manage application documentation, license usage, and access controls
- Contribute to Continuous Improvement by identifying and implementing enhancements within the support scope
- Be available for possible shift work in CET/EST time zones, including 24/7 on-call support when required (rotational basis)
1
Must have:
- Experience with the PTC application suite (Windchill QMS, ThingWorx Navigate)
- Experience as a Windchill User and Tester (license profiles, WGM, visualization, access controls, etc.)
- Solid general IT knowledge (e.g. cloud/on-premise solutions, network basics, MSSQL, etc.) and ability to troubleshoot and support applications while understanding their relation to infrastructure, database, or integration layers
- Experience with software validation and documentation in regulated environments (e.g. Installation Tests, Design Specifications)
- Systematic, business-oriented approach, receptiveness to new technologies and good communication skills
- Strong documentation and presentation skills
- Comfortable in interacting with various stakeholders on different seniority levels remotely
- Fluent in English (written and spoken)
Nice to have:
- University degree (preferred, not mandatory in IT field)
- Analytical skills, with the ability to identify gaps, propose solutions, and drive process improvements and automation
- Understanding of ITSM processes, ITIL certification is a plus
- Knowledge of system integration and API/middleware tools (e.g. SAP PI, MuleSoft)
- Good understanding in coding standards and language around Java, LotusScript, Notes, Javascript, HTML, CSS and VBA to evaluate if incidents are caused by customization or core functionality
- Preferable: knowledge in areas such as ISO 13485, GMP, FDA CFR21
- Skill in user training and support for system users across global locations
- Experience with ServiceNow or similar ITSM tools
840
Kosice, Malaysia