Are you a friendly communicator who enjoys helping others and staying organized? We’re looking for a Customer Support Specialist to be the first point of contact for professional end users with questions about pharmaceutical products. If you love creating positive experiences and working in a collaborative environment, we’d love to hear from you. 

Managed Services

Customer Support Specialist (Pharmaceutical Industry)

- Responding to customer enquiries via email and phone in a friendly, helpful, and professional manner 

- Listening with empathy and addressing customer needs with care and sensitivity 

- Documenting all enquiries accurately and ensuring timely follow-up 

- Coordinating with internal teams and Level 2 Support to resolve complex issues 

- Maintaining a structured and organized approach to managing communication and follow-ups 

1

 

- Very good knowledge of English and German; understanding of Swiss German is essential 

- Excellent communication skills – you enjoy helping others and do so professionally 

- Empathy and patience – you know how to make customers feel heard and understood 

- Strong organizational skills – you work in a structured and detail-oriented way 

- Previous experience in customer service is a plus, but not a must 

- Comfortable using Microsoft Office and basic business tools 

2604

Malaysia

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