Are you a friendly communicator who enjoys helping others and staying organized? We’re looking for a Customer Support Specialist to be the first point of contact for professional end users with questions about pharmaceutical products. If you love creating positive experiences and working in a collaborative environment, we’d love to hear from you.
Managed Services
Customer Support Specialist (Pharmaceutical Industry)
Customer Support Specialist (Pharmaceutical Industry)
-Responding to customer enquiries via email and phone in a friendly, helpful, and professional manner
-Listening with empathy and addressing customer needs with care and sensitivity
-Documenting all enquiries accurately and ensuring timely follow-up
-Coordinating with internal teams and Level 2 Support to resolve complex issues
-Maintaining a structured and organized approach to managing communication and follow-ups
1
-Very good knowledge of English and German
-Excellent communication skills – you enjoy helping others and do so professionally
-Empathy and patience – you know how to make customers feel heard and understood
-Strong organizational skills – you work in a structured and detail-oriented way
-Previous experience in customer service is a plus, but not a must
-Comfortable using Microsoft Office and basic business tools
841
Kosice
Are you a friendly communicator who enjoys helping others and staying organized? We’re looking for a Customer Support Specialist to be the first point of contact for professional end users with questions about pharmaceutical products. If you love creating positive experiences and working in a collaborative environment, we’d love to hear from you.
Managed Services
-Responding to customer enquiries via email and phone in a friendly, helpful, and professional manner
-Listening with empathy and addressing customer needs with care and sensitivity
-Documenting all enquiries accurately and ensuring timely follow-up
-Coordinating with internal teams and Level 2 Support to resolve complex issues
-Maintaining a structured and organized approach to managing communication and follow-ups
1
-Very good knowledge of English and German
-Excellent communication skills – you enjoy helping others and do so professionally
-Empathy and patience – you know how to make customers feel heard and understood
-Strong organizational skills – you work in a structured and detail-oriented way
-Previous experience in customer service is a plus, but not a must
-Comfortable using Microsoft Office and basic business tools
841
Kosice